Terms and Conditions


1. OVERVIEW

1.1 This document contains key information regarding your order. Please read it carefully and contact us if you need clarification or further information. 

1.2 The terms contained in this document are offered in addition to your statutory rights (available from citizensadvice.org.uk) and do not affect them. 


2. PRICE PROMISE 

2.1 All our prices are valid for 60 days from the date that is available in the top right corner of the quotation sent to you. 

2.2 All prices are subject to any site visits. 


3. PAYMENT SCHEDULE

3.1 All our payments schedules are as follows: 

a. Below 10K
i. 50% materials deposit paid 2 weeks before installation. 
ii. 50% final balance 

b. Above 10K
i. 50% materials deposit paid 4 weeks before installation.
ii. 25% labour deposit 
iii. 25% final balance


4. CANCELLATION

4.1 When you have placed your order, a deposit payment will take 48 hours to be processed. During this period you are entitled to cancel or amend your order at any time free of charge.

4.2 After this time we reserve the right to charge reasonable administration and production costs. 


5. OUR GUARANTEE

5.1 We offer a Guarantee to cover products which are faulty or not as described. 


6. DELIVERY & INSTALLATION 

6.1 All handrails and stairs remain the property of SHSC Handrails until the payment has been received in full.

6.2 If we are unable to complete the final finishes due to site conditions not allowing polishing we guarantee to return on request but payment must not be delayed. 


7. PENALTIES 

7.1 SHSC Handrails have to plan site visits and delivery routes in advance so please be considerate towards any arrangements that are made regarding site installation dates.

7.2 If a site visit is scheduled and, for whatever reason, SHSC Handrails are not able to carry out the works a fine will be charged against you for the wasted day.

7.3 The fine will be charged at a rate of £225.00 per person per day. 


8. CONFIDENTIALITY 

8.1 All SHSC Handrails staff agree to keep in strict confidence all and any information of a confidential nature which is obtained during the course of any projects. 


9. DATA PROTECTION

9.1 In the event that information is passed between SHSC Handrails staff members that contains personal data all activities will be carried out in compliance with the relevant Data Protection laws.


And if you want to know more …

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